Shipping policy

Where We Deliver

Artmageddon Piercing Studio currently delivers to addresses within the United Kingdom, including Northern Ireland.

We do not currently deliver to Jersey, Guernsey, the Isle of Man or international destinations through the online store.

International delivery may be introduced separately in the future.

Processing Times

Delivery timeframes begin once your order has been processed and dispatched. They do not begin from the date the order is placed.

Our usual processing times are:

  • Ready to Ship: jewellery currently held at Artmageddon Piercing Studio is normally dispatched on the same or next working day.
  • Ready to Order: jewellery currently available from one of our suppliers normally takes approximately three to four working days to reach us before it can be prepared and dispatched to you.
  • Made to Order: jewellery made specifically for your order may take between four weeks and three months, depending on the designer, supplier and product.

Some designers, including BVLA, manufacture jewellery specifically to order and may have longer lead times.

Where possible, the estimated lead time will be shown on the relevant product page. We will contact you if there is a significant change to the expected processing time.

Orders Containing Different Lead Times

If your order contains a combination of Ready to Ship, Ready to Order and Made to Order products, the complete order will normally be dispatched together once all items are ready.

The longest processing time within the order will therefore apply to the full parcel.

If you would like a Ready to Ship item sooner, we recommend placing it as a separate order.

UK Delivery Services and Charges

Orders up to £750

Royal Mail Special Delivery Guaranteed by 1pm — £9.45

This is a tracked and signed-for service with compensation available up to £750, subject to Royal Mail’s applicable terms.

Orders from £750.01 to £2,500

Royal Mail Special Delivery with Enhanced Cover — £19.45

This service includes enhanced compensation up to £2,500, subject to Royal Mail’s applicable terms.

The appropriate delivery service is applied automatically according to the total value of the order.

Orders Above £2,500

Orders above £2,500 require a separately arranged insured courier service through DHL or FedEx.

Please contact Artmageddon Piercing Studio before purchasing so that the appropriate carrier, insurance cover and delivery cost can be confirmed.

Orders above this value may not be able to complete checkout until delivery arrangements have been agreed.

Delivery Timeframes

The delivery timeframe shown at checkout applies after the order has been processed and dispatched.

Processing time and delivery time are separate. Ready to Order and Made to Order products will not be dispatched until they are ready and have been received by Artmageddon Piercing Studio where applicable.

Royal Mail, DHL and FedEx delivery times may occasionally be affected by circumstances outside our direct control, including severe weather, industrial action, seasonal demand or carrier disruption.

If your parcel is delayed, please contact Artmageddon Piercing Studio. We will review the tracking information and raise any necessary enquiry with the carrier.

Tracking Information

Tracking details will be provided once your order has been dispatched.

Please allow time for the carrier’s tracking system to update after the parcel has been collected or accepted into its network.

Lost Parcels

If your parcel has not arrived within the expected delivery period, please contact us.

Artmageddon Piercing Studio will investigate the delivery and communicate with the carrier on your behalf. Customers will not be required to resolve a delivery claim directly with Royal Mail, DHL or FedEx.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

  • Check any safe places around the delivery address.
  • Check with other members of the household.
  • Check with neighbours or building reception where applicable.
  • Contact us as soon as possible.

We will review the tracking information and raise an enquiry with the carrier where necessary.

A parcel being marked as delivered does not prevent you from contacting us for assistance.

Damaged Parcels

If your parcel or jewellery arrives damaged, please contact us as soon as possible and provide:

  • Your order number.
  • Photographs of the outer packaging.
  • Photographs of the internal packaging.
  • Clear photographs of the damaged item.

Please retain all packaging until the matter has been reviewed, as the carrier may require it as part of an investigation.

Delivery Responsibility

Artmageddon Piercing Studio remains responsible for your order until it has been delivered to you or to a person you have authorised to receive it.

We select the delivery service according to the value of the order and the available level of compensation.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before completing your order.

Artmageddon Piercing Studio cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional delivery charges may apply if a parcel is returned because the address supplied was incorrect, incomplete or inaccessible.

Need Your Order by a Particular Date?

Please contact us before ordering if you require your jewellery for a specific date.

We can confirm whether the item is Ready to Ship, advise you of the expected timeframe for Ready to Order or Made to Order jewellery, and let you know whether delivery by your required date is realistic.

Made to Order production times cannot always be shortened.

Payment

Orders will only be processed and dispatched once full payment has been received.

All goods remain the property of Artmageddon Piercing Studio until payment has been completed.

Contact Us

For questions about product availability, processing, delivery, tracking, delays, loss or damage, please contact Artmageddon Piercing Studio using the details provided on our Contact page.