Shop Policies – Ordering, Shipping & Returns

Welcome to Artmageddon Store, home of luxury body jewellery.

We work with respected manufacturers from around the world, including BVLA, LeRoi, Junipurr, Buddha Jewelry, Norvoch and Anatometal.

Many of our pieces are sourced specially or made to order. Please read the following information carefully before purchasing so that you understand the expected lead time, delivery arrangements and returns process.

1. Order Processing and Lead Times

Delivery timeframes begin once your order has been processed and dispatched. They do not begin from the date on which the order is placed.

Our usual processing times are:

• In-stock products: normally dispatched on the same or next working day.
• Products available from a supplier: normally dispatched within approximately three to four working days, subject to supplier availability.
• Made-to-order products: may take between four weeks and three months, depending on the manufacturer, design and specifications selected.

Some manufacturers, including BVLA, produce jewellery specifically to order and may therefore have longer lead times.

Where possible, the estimated lead time will be displayed on the relevant product page. We will contact you if we become aware of a significant change to the expected timeframe.

Once your jewellery arrives with us, it will be inspected before dispatch.

Orders containing products with different lead times

When an order contains a combination of in-stock, supplier-order and made-to-order products, the complete order will normally be dispatched together once every item is ready.

The longest processing time within the order will therefore apply to the complete parcel.

Orders required by a specific date

Please contact us before ordering if you require your jewellery for a particular date.

We can confirm whether an item is currently in stock, provide the expected lead time and advise whether delivery by your required date is realistic. Made-to-order lead times cannot always be shortened.

2. Delivery Areas

Artmageddon Store currently delivers to addresses within the United Kingdom, including Northern Ireland.

We do not currently deliver through the online store to:

• Jersey
• Guernsey
• The Isle of Man
• International destinations

International delivery may be introduced as a separate service in the future.

Studio collection and local delivery are not currently available.

3. UK Delivery Services and Charges

The appropriate insured delivery service is applied according to the total value of the order.

Customers are responsible for paying the full delivery charge shown at checkout.

Orders up to £750

Royal Mail Special Delivery Guaranteed by 1pm — £9.45

This is a tracked and signed-for delivery service with compensation available up to £750, subject to Royal Mail’s applicable terms and conditions.

Orders from £750.01 to £2,500

Royal Mail Special Delivery with Enhanced Cover — £19.45

This service includes enhanced compensation up to £2,500, subject to Royal Mail’s applicable terms and conditions.

Orders above £2,500

Orders above £2,500 require a separately arranged insured courier service through DHL or FedEx.

Please contact Artmageddon Store before purchasing so that we can confirm:

• The appropriate carrier.
• The available insurance cover.
• The delivery charge.
• Any additional delivery requirements.

Orders above this value may not be able to complete the standard online checkout until delivery arrangements have been agreed.

4. Delivery Timeframes

The delivery timeframe shown at checkout applies after the order has been processed and dispatched.

Processing time and carrier delivery time are separate. A next-working-day delivery service does not mean that a made-to-order product will be received on the working day after the order is placed.

Royal Mail, DHL and FedEx delivery timeframes may occasionally be affected by circumstances outside our reasonable control, including severe weather, industrial action, seasonal demand or carrier disruption.

If a parcel is delayed, please contact Artmageddon Store. We will review the tracking information and raise any necessary enquiry with the carrier.

5. Tracking and Delivery Responsibility

Tracking details will be provided when your order has been dispatched.

Please allow time for the carrier’s tracking system to update after the parcel has been accepted into its network.

Artmageddon Store remains responsible for your order until it has been delivered to you or to a person you have authorised to receive it. A policy cannot transfer this delivery risk to the customer merely because the parcel has entered the carrier’s network.

Parcels marked as delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

• Check any safe places around the delivery address.
• Check with other members of the household.
• Check with neighbours or building reception, where applicable.
• Contact us as soon as possible.

We will review the tracking information and raise an enquiry with the carrier where appropriate.

A parcel being marked as delivered does not prevent you from contacting us for assistance.

Lost parcels

If your parcel has not arrived within the expected delivery period, please contact us.

Artmageddon Store will investigate the delivery and communicate with the carrier. Customers will not be required to resolve a delivery claim directly with Royal Mail, DHL or FedEx.

Damaged parcels

If your parcel or jewellery arrives damaged, please contact us as soon as possible and provide:

• Your order number.
• Photographs of the outer packaging.
• Photographs of the internal packaging.
• Clear photographs of the damaged item.

Please retain the item and all packaging while the matter is being reviewed, as the carrier or manufacturer may require them as part of an investigation.

6. Made-to-Order and Personalised Products

A product is not automatically non-cancellable simply because it is ordered from a supplier or manufactured after the customer places an order.

The statutory cancellation exception applies where a product is genuinely made to the customer’s specifications or is clearly personalised. Products that fall within this exception should be identified clearly before purchase.

Where a product has been personalised or made to your individual specifications, cancellation may not be possible once production has begun.

This may apply, for example, where you select a bespoke combination of:

• Measurements.
• Gemstones.
• Materials.
• Engraving.
• Custom design details.
• Other specifications that make the product unique to you.

Please contact us promptly if you wish to request a change or cancellation. We will confirm whether production has begun and whether the order is eligible for cancellation.

Nothing in this policy limits your statutory rights where an item is faulty, not as described or otherwise fails to meet the requirements of UK consumer law.

7. Change-of-Mind Returns

For online purchases that are not covered by a cancellation exception, customers generally have 14 days after receiving the goods to notify the retailer that they wish to cancel. They then have a further 14 days to return the goods.

Due to the intimate nature of body jewellery, change-of-mind returns can only be considered where the jewellery:

• Was supplied in sealed hygiene packaging.
• Remains unused and unworn.
• Has not been inserted into a piercing.
• Remains in its original condition.
• Has its hygiene seal completely intact.

The cancellation right does not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once they have been unsealed after delivery.

Opening ordinary external delivery packaging does not by itself remove your rights. The relevant restriction applies where a genuine hygiene seal protecting the product has been broken.

Please contact us before returning any item so that we can confirm the correct return procedure.

8. Faulty, Incorrect or Misdescribed Products

Your statutory rights are not affected by the hygiene restrictions applying to change-of-mind returns.

You may be entitled to a refund, repair or replacement where an item is:

• Faulty.
• Damaged on arrival.
• Not as described.
• Incorrect.
• Not of satisfactory quality.
• Not fit for its intended purpose.

UK guidance states that businesses cannot use their returns policy to remove customers’ rights where goods are faulty or not as described.

Please contact us as soon as possible and provide:

• Your order number.
• A description of the issue.
• Clear photographs or video showing the problem.
• Photographs of the packaging where relevant.

Do not wear, install, alter or attempt to repair an item that you believe may be faulty.

We will review the issue and explain the appropriate next step. Nothing in this policy restricts the remedies available to you under applicable consumer law.

Handcrafted variations

Many pieces are individually manufactured and finished by hand. Minor variations in polish, gemstone colour, natural inclusions, bead size or stone shape may occur.

These characteristics are not normally considered faults where they are consistent with the product description, images and expected nature of handcrafted jewellery. This does not exclude an item from being treated as faulty where it does not meet the required standard.

9. Sizing, Compatibility and Installation

Please check the required size, gauge, diameter, length, threading and fitting type before purchasing.

We recommend consulting a qualified professional piercer where you are uncertain about sizing, suitability or installation.

A sizing error does not automatically entitle the customer to return body jewellery after the hygiene seal has been broken or the jewellery has been worn or inserted.

However, this does not affect your statutory rights where the product supplied is faulty, incorrect or not as described.

Artmageddon Ltd, trading as Artmageddon Store, sources jewellery from professional manufacturers using materials specified in the relevant product description. Customers remain responsible for selecting an appropriate product and arranging safe installation, preferably by a qualified piercer.

10. Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before completing checkout.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Please contact us immediately if you notice an error. Additional postage charges may apply if a parcel is returned because the address supplied was incorrect, incomplete or inaccessible.

11. Pricing and Product Representation

Prices are correct at the time an order is placed but may change in response to gold, gemstone, currency or supplier-price fluctuations.

Images and descriptions are intended to represent each product accurately. Minor differences in colour or finish may occur due to:

• Screen settings.
• Lighting.
• Natural gemstone variation.
• Hand-finishing processes.

Any such variation does not affect your rights where a product is materially different from its description.

12. Payment

Orders will only be processed and dispatched once full payment has been received.

All goods remain the property of Artmageddon Store until payment has been completed.

13. Agreement to These Policies

By placing an order, you confirm that you have had the opportunity to read these Shop Policies together with our:

• Terms of Service.
• Privacy Policy.
• Shipping Policy.
• Refund Policy.

Confirming your agreement does not remove or reduce any statutory consumer rights that apply to your purchase.

Need Assistance Before Ordering?

Please contact us before placing your order if you need assistance with:

• Sizing.
• Fitting compatibility.
• Product availability.
• Made-to-order lead times.
• Delivery by a particular date.
• High-value courier arrangements.

We will be happy to help you select the appropriate product and understand the expected ordering and delivery process.